About Resort Outfitters

That’s what founder Duane Zobrist says. Indeed, the company’s success is founded on a long tradition of saying yes when asked to help. And, often the yes came before knowing how it would all work. That scrappiness has meant that yes as always equaled success.

Resort Outfitters has grown by bringing one flagship program to each new resort location. Once on property, however, the team looks for unmet needs and proactively offers solutions. This commitment to always seeking solutions combined with a willingness to say yes is how each Resort Outfitters satellite has evolved from narrow scope to encompass diverse and varying programs.

Customer satisfaction is so important to the mission of Resort Outfitters that each employee, no matter his or her experience or position in the hierarchy, is empowered to make decisions to resolve customer concerns. That means issues are resolved immediately and “I need to talk to my manager” is never the response a guest hears.

We aren’t happy until our guest or client is happy. We will gladly have sleepless nights so that you can be assured of a successful program.

We want our guests to be happy. In order to accomplish this, we strive to say yes, to every request. To make this happen, we often have to think out of the box and come up with non-traditional solutions. We simply get it done.

Our risk management is second to none. We practice our Emergency Action Protocols, we have superior training programs and we spend the time to make sure we operate to industry standards,and in the safest way possible.